Please contact us immediately and we will do our best to catch it before it ships out.
We do not allow shipments to P.O. boxes, APO/FPO/DPO or freight forwarding address locations.
Since all deliveries are signature required, the UPS driver will typically make another attempt to deliver the package on the next business day. However, if you continues to be unavailable, the driver may leave a notice with instructions for alternative delivery options or pickup.
Oh no! Mistakes can happen sometimes (Our apologies!). Please reach out to us with your order number and an image of what you received and we will make it right as quickly as possible. Contact us here.
Thank you for asking! We created comprehensive care guides to help prolong the life of your jewelry. Please see here.
Absolutely! Please reach out to our customer service team and we will be happy to assist you. Contact us here.